Lily Adams, an AT&T store manager explains how DIRECTV customers get a $500 credit when they switch to AT&T. It's just kind of their way of saying welcome to the family. Like how in Greece they smash plates to welcome new family members. Of course, one of Lily's employees, Rose, is standing next to her with a stack of plates, and Lily goes ahead and starts smashing them on the floor. As it looks really fun, Rose wants to smash one too, but Lily says it's more of a supervisor kind of thing.